Tel: 01592 653843
We can ship to any address in the UK.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. If you have any questions or issues with any of the above, please fill out a Contact Form and we will do our best to answer any questions you may have.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be cross-referenced with the courier we use to ensure the lowest and most accurate shipping cost for your order.
For most orders, the default shipping method will be charged at the rate set by ‘Royal mail for 1st Class Signed For‘ delivery. This is to ensure that both the customer and business are protected in the event of the order being lost. All of our shipping costs are worked out by the weight of the product(s) ordered and cross-referenced with Royal Mail’s price by weight pricing or ‘Ship by weight’.
Orders placed before 12 noon will be shipped on the same day, unless your order is large and requires extra handling time. Orders placed after 12 noon on a Friday will not be shipped until the Monday (Unless a bank or public holiday is in effect). All E-liquid orders that show a shipping cost of £2.50 will be shipped in 10ml bottles amounting to the ordered amount. Orders over £4.40 (Shipping) will be shipped in the size bottle requested, as this is the shipping cost for Small Parcel, set by Royal Mail.
You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
Please note that Cloud Vapours offer a 3-month warranty on all hardware, devices, and accessories. This covers manufacturing faults only – not accidental damage. When returning a device, unless there is a visible fault that can be seen immediately, we are required to test the device over a period of 24 hours to confirm that there is a fault.
To accept returns we require items to be brought back in the original packaging with a receipt.
When we receive a return and confirm a fault, we can offer a replacement, store credit or a refund. Refunds will be processed via the same means it was received i.e., cash or card. For any issues out with our 3-month warranty period, we advise that you contact the product manufacturer directly.
Who we are
Our website address is: https://cloudvapours.co.uk
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
How we protect your data
What data breach procedures we have in place
What third parties we receive data from
What automated decision making and/or profiling we do with user data
Industry regulatory disclosure requirements
These products are intended for use by persons of the legal smoking of 18, and not by children, women who are pregnant or breastfeeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. This product is not intended for use as a smoking cessation aid product nor is it designed to prevent, treat, cure or diagnose any sickness, illness, or disease. Nicotine is addictive. Nicotine is toxic.
SEEK MEDICAL ADVICE BEFORE USING IF YOU ARE: Pregnant or breast -feeding, have any heart conditions, a gastrointestinal complain, liver or kidney disease, long term throat disease, difficulty breathing due to bronchitis, emphysema or asthma, an overactive thyroid gland or have a phaeochromocytoma, diabetes, or if you are taking any other medication such as theophylline, clozapine or ropinirole.
If you have symptoms of Nicotine Withdrawal – you may wish to try a higher dose product and speak to your doctor.
Nicotine Poisoning – feeling faint, feeling sick (nausea), headache -stop using the product or try a lower strength and speak to your doctor.
Very common side – effects: (more than 1 in every 10 people are affected): headache, cough, irritation of the mouth or throat.
Common side – effects: (less than 1 in every 10 people are affected): dizziness, nasal congestion, stomach discomfort, hiccups, feeling sick (nausea), sickness (vomiting).
Uncommon side – effects: (less than 1 in every 100 people are affected): chest palpitations.
Very rare side – effects: (less than 1 in 10,000 people are affected); abnormal beating of the heart.
If you notice these or any other unwanted effects not listed I this leaflet, tell your doctor, nurse or pharmacist and let us know via the contact details on this website.